1. Who's who
In these Terms:
- "We", "us", "our" means AppanDesign, the operator of CLView
- "You", "your" means the person or business signing up for and using CLView
- "Service" means the CLView dashboard, AI assistant, tracking script, integrations and related features
- "Content" means leads, calls, notes, documents, settings and other data you put into CLView
By using the Service you agree to these Terms and to our Privacy Policy.
2. Your account
To use CLView you need an account. You agree to:
- Provide accurate, current information when signing up
- Keep your password secure and not share it
- Be responsible for everything that happens under your account
- Tell us immediately if you suspect unauthorised access
You must be at least 18 and have authority to enter this agreement for yourself or your business.
3. Plans & billing
CLView is provided on a subscription basis. Your plan, price and billing cycle are whatever you and AppanDesign agreed in writing when the account was set up.
- Invoices are issued directly by AppanDesign. CLView does not store card or bank details.
- Prices are in US dollars and exclude any applicable taxes, which are your responsibility.
- If a payment is missed we will email you and allow a reasonable period to resolve it before access is suspended.
- Cancelling stops future renewals. Access continues to the end of the period you have already paid for.
We may change pricing for new sign‑ups at any time. Existing accounts get at least 30 days' notice before a price change takes effect.
4. Trials & refunds
If we offer you a free trial, its terms are described when you sign up. When the trial ends your agreed plan begins unless you cancel first.
Refunds: if something is not working as described and we cannot fix it in a reasonable time, email [email protected] and we will arrange a fair refund. We do not automatically refund unused time on a plan, but we treat every request reasonably and in good faith.
5. What you can do with CLView
- Track leads, calls and conversions for your business
- Monitor websites you own, or that you are authorised to manage, for SEO, security and uptime
- Generate reports for yourself and for your own clients
- Use the AI assistant on your own business data
- Export your data at any time
6. What you can't do
You agree not to:
- Use CLView for anything illegal
- Track or monitor websites you neither own nor are authorised to manage
- Reverse‑engineer, decompile or extract source code from the Service
- Resell, sublicense or share your account outside your organisation
- Use the Service to send spam, phishing or unsolicited messages
- Upload malware or content that infringes someone else's rights
- Scrape or systematically extract data from the Service by automated means without our permission
- Attempt to reach other accounts, servers or networks connected to CLView without authorisation
- Use CLView in a way that violates anyone's privacy rights
Breaking these rules may lead to suspension or termination. Serious violations may be reported to the relevant authorities.
7. Your content
You keep all rights to what you put into CLView:
- You own your data. Leads, calls, notes, documents — all yours.
- We claim no ownership. Storing it on our server transfers nothing to us.
- We never sell it. Not to anyone, for any purpose.
- We don't train public AI models on it. Our self‑hosted assistant processes your data for your benefit only.
You grant us a limited licence to store, transmit, display and process your content solely in order to operate the Service for you. You remain responsible for what you upload; if a third party credibly claims your content infringes their rights, we may have to remove it pending resolution.
8. The tracking script & consent
CLView provides a JavaScript tracking file that you install on your own website. It records page views, traffic sources, contact form submissions and clicks on phone and email links, as described in section 4 of our Privacy Policy.
When you install it, you are the data controller for your visitors' information and you are responsible for using it lawfully. Specifically, you agree to:
- Publish your own privacy policy describing the tracking, the cookies it sets and how long you keep enquiries
- Obtain consent where the law requires it — including a cookie banner for visitors in the UK, EU or EEA
- Honour access and deletion requests from your own customers
- Keep the script off pages that collect health, financial or other special‑category information
To be clear
CLView provides the tool; you are responsible for deploying it lawfully in your jurisdiction. We are not liable for tracking carried out without the disclosures or consent your local law requires.
9. Third‑party services
CLView integrates with outside services such as Google APIs, Cloudflare and Twilio. When you connect them:
- You agree to those providers' own terms of service
- We are not responsible for their outages, errors or changes
- If a provider deprecates or changes an API we will do our best to adapt, but we cannot guarantee an integration continues indefinitely
10. Availability & uptime
We aim for 99.9% uptime. That said:
- Scheduled maintenance is announced at least 48 hours ahead where possible
- Unscheduled outages happen; we will communicate by email when they do
- For prolonged outages caused by our own infrastructure (more than 24 hours in a calendar month), you may request a service credit by emailing support, considered case by case
We do not offer self‑service SLA credits. If you need a contractual SLA, we can discuss it separately.
11. Cancellation & termination
You can cancel any time by emailing [email protected]. Access continues to the end of your current billing period.
We may suspend or terminate an account if:
- You breach these Terms seriously or repeatedly
- Payment fails and is not resolved within 14 days
- We are required to by law or court order
- We discontinue the Service — in which case you get at least 90 days' notice
After cancellation: operational data is kept for 30 days so you can export it, then deleted from live systems within 60 days. Billing records are kept for 7 years as US tax law requires.
12. Intellectual property
CLView — its design, code, name, logo and trademarks — belongs to AppanDesign. These Terms give you no right to use our branding without written permission.
Feedback and feature requests you send may be used to improve CLView without compensation. By sending feedback you grant us a perpetual, royalty‑free licence to use it.
13. Disclaimers
CLView is provided "as is" and "as available". We do not warrant that:
- The Service will be uninterrupted or error‑free
- The AI assistant's output will always be accurate — always verify before acting on it
- SEO scores, speed metrics and tracking figures are perfectly precise — they are useful indicators, not absolute truth
- The Service will meet every specific requirement you have
We do warrant that we will provide the Service with reasonable care, fix bugs promptly, and treat you fairly.
14. Limitation of liability
To the maximum extent the law allows:
- AppanDesign is not liable for indirect, incidental, special, consequential or punitive damages
- Our total cumulative liability for any claim is limited to what you paid us in the 12 months before the claim
- We are not liable for losses caused by third parties, events beyond our control, or your own misuse of the Service
Some jurisdictions do not allow these limits, in which case they apply as far as permitted.
15. Indemnification
You agree to defend and hold us harmless from claims arising out of:
- Your breach of these Terms
- Your use of the Service in violation of any law, including privacy and consent laws
- Content you upload that infringes another party's rights
- Disputes between you and your own customers or clients
16. Changes to these Terms
We may update these Terms from time to time. For material changes we email active account holders at least 30 days beforehand. Minor edits are posted here with a new "last updated" date.
If you disagree with a change, you can cancel before it takes effect.
17. Governing law & disputes
These Terms are governed by the laws of the State of New Jersey, USA, without regard to conflict‑of‑laws principles.
If there is a dispute, let's try to sort it out directly first — email [email protected] and we will work in good faith to resolve it. If it is unresolved after 60 days, either party may take the matter to the state or federal courts located in New Jersey.
18. Miscellaneous
- Entire agreement. These Terms plus the Privacy Policy are the whole agreement between us.
- Severability. If part of these Terms is unenforceable, the rest still stands.
- No waiver. Not enforcing a right once does not waive it.
- Assignment. You may not assign these Terms without our written permission. We may assign them if our business is acquired or restructured.
- Notices. We communicate using the email address on your account.