Terms of Service

These Terms of Service ("Terms") govern your use of CLView, a client dashboard SaaS operated by App & Design, a New Jersey digital studio. By signing up or using CLView, you agree to these Terms.

We've written this in plain English. Questions? Email [email protected].

1. Who's who

In these Terms:

• "We", "us", "our" means App & Design, the operator of CLView
• "You", "your" means the person or business signing up for and using CLView
• "Service" means the CLView dashboard, AI assistant, integrations, and related features
• "Content" means leads, calls, notes, documents, settings, and other data you put into CLView

2. Your account

To use CLView, you need an account. You agree to:

• Provide accurate, current information when signing up
• Keep your password secure and not share it with others
• Be responsible for all activity that happens under your account
• Notify us immediately if you suspect unauthorized access

You must be at least 18 years old and have authority to enter into this agreement on behalf of yourself or your business.

3. Subscription & billing

CLView is offered on a subscription basis with three tiers (Starter, Pro, Agency). Here's how billing works:

• Monthly plans bill on the same day each month. Cancel anytime; access continues until the end of your current billing period.
• Annual plans bill once per year at a ~20% discount. Cancellation stops auto-renewal but does not produce a prorated refund.
• All prices are in USD and exclude any applicable taxes (which you're responsible for)
• Payment is processed by Stripe; we never see or store your full card number
• If a payment fails, we'll email you and retry over 7 days. After that, access may be suspended until payment is resolved.

We may change pricing for new sign-ups at any time. Existing customers will get at least 30 days' notice before any price change affects their account.

4. Free trials & refunds

If we offer you a free trial, the terms of that trial are described at sign-up. After the trial ends, your selected plan begins billing automatically unless you cancel before the trial ends.

Refund policy: If something isn't working as advertised and we can't fix it within a reasonable time, email [email protected] and we'll work out a fair refund. We don't issue automatic refunds for unused time on a plan, but we'll always treat refund requests reasonably.

5. What you can do with CLView

You can use CLView to:

• Track leads, calls, and conversions from your business
• Monitor your own websites and your authorized clients' websites for SEO and uptime
• Generate reports for yourself and your clients
• Use the AI assistant on your own business data
• Export your data anytime

6. What you can't do

You agree not to:

• Use CLView for any illegal activity
• Track or monitor websites you don't own or have authorization to monitor
• Attempt to reverse-engineer, decompile, or extract source code from the Service
• Resell, sublicense, or share your CLView account with people outside your organization (Agency-tier accounts may have multiple seats — within reason)
• Use the Service to send spam, phishing emails, or unsolicited communications
• Upload malware, viruses, or content that infringes others' rights
• Scrape or systematically extract data from the Service via automated means without our permission
• Attempt to gain unauthorized access to other accounts, servers, or networks connected to CLView
• Use CLView to violate someone else's privacy rights (e.g., recording calls without legally required consent)

If you break these rules, we may suspend or terminate your account. For serious violations, we may also report you to relevant authorities.

7. Your content

You retain all rights to the content you put into CLView. Specifically:

• You own your data. Leads, calls, notes, documents — all yours.
• We don't claim ownership. Storing your data on our server doesn't transfer ownership to us.
• We don't sell your data. Ever. To anyone. For any purpose.
• We don't train AI models on your data. Our self-hosted Ollama instance processes your data for your benefit only.
• You grant us a limited license to store, transmit, display, and process your content solely to operate the Service for you.

You're responsible for the content you upload. If a third party claims your content infringes their rights, we may be required to remove it pending resolution.

8. Call recording (where applicable)

If you enable call tracking with recording via Twilio, you are responsible for complying with all applicable consent laws. This includes:

• "All-party consent" states (California, Florida, Pennsylvania, and others) — you must inform callers that the call is being recorded
• "One-party consent" states — your own knowledge of the recording is sufficient
• Federal law (47 USC § 2511) — recording without consent of at least one party may be a felony

CLView provides tools; you ensure they're used legally in your jurisdiction. We are not liable for call recordings made without legally required consent.

9. Third-party services

CLView integrates with third-party services (Google APIs, Twilio, Stripe, Cloudflare, etc.). When you connect these services:

• You agree to their respective terms of service
• We're not responsible for outages, errors, or changes those services make
• If a third party deprecates or changes its API, we'll do our best to adapt — but we can't guarantee continued integration

10. Availability & uptime

We aim for 99.9% uptime on the CLView Service. That said:

• Scheduled maintenance will be announced at least 48 hours in advance when possible
• Unscheduled outages happen; we'll communicate via status page and email when they do
• For prolonged outages caused by our infrastructure (more than 24 hours in a calendar month), eligible customers may request a service credit on a case-by-case basis by emailing support

We don't offer formal SLA credits as a self-service feature; if you need a contractual SLA, we can discuss it as part of an Agency-tier or enterprise agreement.

11. Cancellation & termination

You can cancel anytime by emailing [email protected] or using the cancel button in your account settings. Your access continues until the end of your current billing period.

We may terminate or suspend your account if:

• You violate these Terms in a serious or repeated way
• Your payment fails and isn't resolved within 14 days
• We're required to by law or court order
• We discontinue the Service (we'd give you at least 90 days' notice)

Data after cancellation: When your account is closed, your operational data is deleted within 30 days. Billing records are kept for 7 years per US tax law. You can request a full data export anytime before deletion.

12. Intellectual property

CLView, its design, code, name, logo, and trademarks are owned by App & Design. These Terms don't give you any rights to use our trademarks or branding without our written permission.

Feedback, suggestions, and feature requests you send us may be used to improve CLView without compensation. By submitting feedback, you grant us a perpetual, royalty-free license to use it.

13. Disclaimers

CLView is provided "as is" and "as available." We don't warrant that:

• The Service will be uninterrupted or error-free
• The AI assistant's outputs will always be accurate (always verify before acting on AI suggestions)
• SEO scores, page speed metrics, or lead-tracking data will be perfectly precise (they're useful indicators, not absolute truths)
• The Service will meet every specific business requirement you have

We do warrant that we'll provide the Service with reasonable care, fix bugs in a timely manner, and treat you fairly.

14. Limitation of liability

To the maximum extent permitted by law:

• App & Design is not liable for indirect, incidental, special, consequential, or punitive damages
• Our total cumulative liability to you for any claim is limited to the amount you paid us in the 12 months preceding the claim
• We are not liable for losses caused by third parties, force majeure events, or your own misuse of the Service

Some jurisdictions don't allow these limitations, in which case the limitations apply to the maximum extent permitted.

15. Indemnification

You agree to defend and hold us harmless from claims arising out of:

• Your violation of these Terms
• Your use of the Service in violation of any law (including call recording laws)
• Content you upload that infringes another party's rights
• Disputes between you and your own customers or clients

16. Changes to these Terms

We may update these Terms occasionally. For material changes, we'll email active account holders at least 30 days before the changes take effect. Minor edits (typos, clarifying language) will be posted here with an updated "Last updated" date.

If you don't agree with a change, you can cancel your account before the change takes effect.

17. Governing law & disputes

These Terms are governed by the laws of the State of New Jersey, USA, without regard to conflict of laws principles.

If we have a dispute, let's try to resolve it directly first — email [email protected] and we'll work in good faith to sort it out. If we can't resolve it within 60 days, either party may pursue the matter in the state or federal courts located in New Jersey.

18. Miscellaneous

• Entire agreement. These Terms plus our Privacy Policy are the complete agreement between you and us.
• Severability. If any part of these Terms is found unenforceable, the rest still applies.
• No waiver. If we don't enforce a right under these Terms, that doesn't mean we've waived it.
• Assignment. You can't assign these Terms without our written permission. We may assign them if our business is acquired or restructured.
• Notices. We'll communicate via the email on your account. You can reach us at [email protected].

19. Contact

Questions about these Terms? Email us at [email protected]. A real person will respond, usually within 24 hours.